Legal

Return & Refund Policy

Return Eligibility

We want you to be satisfied with your purchase from Wave Path Mind Zone Lab. Unworn items with original hygiene seals intact may be returned. Worn or washed intimate apparel cannot be returned for hygiene reasons.

Time Window

You may request a return within 14 days of delivery. Requests received after this window cannot be accepted.

Condition of Items

Returned items must be unworn, unwashed, and in their original packaging with all tags and hygiene seals intact. Items that do not meet these conditions will be sent back and cannot be refunded.

Refund Process & Timing

Once your return is received and inspected, we notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method according to your payment provider's timeline.

Exchanges

If you need a different size or colour, contact us within 14 days of delivery. Exchanges are subject to stock availability and to the same condition requirements as returns.

Shipping Costs for Returns

Return shipping costs are covered by the customer and may apply, unless the item is defective or we sent the wrong item. In those cases we will cover the return shipping.

Damaged or Incorrect Items

If your item arrives damaged or is not what you ordered, contact us within 7 days of delivery and include photos. We will arrange a replacement or a refund.

How to Request

To start a return, email us at support@wavepathmindzonelab.com with your order number and the reason for the return. We will reply with return instructions within one business day.

Contact

Questions about returns and refunds? Contact us by email at support@wavepathmindzonelab.com or write to us at 2543 Wajikikō, Geisei, Aki District, Kochi 781-5701, Japan.